ANNULERINGS- & RETOURBELEID
CANCELLATION
If you wish to cancel an order, you must do so before it is dispatched. Once an order has been dispatched, cancellations are no longer possible.
DAMAGES AND ISSUES
Check your items immediately upon receiving your order. If you notice any defects, damage, or the wrong item, contact us immediately. We are committed to resolving these issues promptly to ensure your satisfaction.
HASSLE-FREE RETURNS
We offer a 14-day return policy for items you are not completely satisfied with. Items must be unused and in their original packaging. To initiate a return, please contact our Customer Service via [email protected], and we will guide you through the process.
CONDITIONS FOR RETURNS
For your safety, each product is sealed. Once the seal is broken, the item cannot be returned or refunded unless it was defective or damaged upon arrival.
RETURN COSTS
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to ensure the safe return of your product.
How to initiate a return:
- Contact our customer service team via [email protected] to request a return authorization.
- Once your return has been approved, securely package the item(s) in their original packaging along with any relevant documentation.
- Send the item(s) to the address provided by our customer service team.
REFUNDS
After receiving and inspecting your returned item, we will notify you whether your refund has been approved or denied. If approved, the amount will be refunded to your original payment method within 5-7 business days.
EXCHANGES
For exchanges, you must initiate a return and place a new order for the desired product. This allows us to process your request quickly and efficiently.
CONTACT US
If you have questions about cancellations, shipping, or returns, our Customer Service team is here to assist you. Contact us via [email protected].
